From yesterday SoG 3 run i think hard solo parts on such long maps is a very bad idea. Imo there will be always someone who will struggle on solo so WHOLE team have to wait 10,20,30 mins..hours which will lead into losing motivation to play the map after such a long waiting pause. i would nerf solo part/remove it/make it saveable after 1 guy pass
you will have to wait, there are a lot of tickets currently, a mod will get to your ticket at some point, in the mean time you can play on servers without [A] in the name